Frequently Asked Questions
Everything you need to know about our jewelry and services.
What materials are used in Kirstin Ash jewelry?
We use high-quality materials including 18k gold vermeil, 14k solid gold, and 925 sterling silver. Many of our pieces also feature ethically sourced gemstones and freshwater pearls.
How should I care for my jewelry to ensure it lasts?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. We recommend storing your jewelry in its original pouch and cleaning it gently with a soft, lint-free cloth.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information is provided via email once your package has been dispatched.
Can I return or exchange my order?
Yes, we accept returns on most items within 30 days of purchase, provided they are in original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer a warranty on your products?
Every Kirstin Ash piece comes with a 6-month warranty covering manufacturing defects. This does not cover general wear and tear, neglect, or accidental damage.
How can I find my correct ring size?
We provide a comprehensive size guide on our website. If you are between sizes, we generally recommend sizing up for a more comfortable fit.